Privacy Policy

Ivora ("we," "our," or "us") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use ivora.ca and our related services.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian provincial privacy legislation.

1. Information We Collect

Information you provide directly:

• Account registration information (name, email address, phone number)
• Profile information (wedding date, city, event preferences)
• Vendor business information (business name, category, location, description, photos)
• Inquiry and message content sent through the platform
• Review content you submit
• Payment information (processed securely by Stripe — we do not store card details)

Information collected automatically:

• Usage data (pages visited, features used, time spent)
• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide and improve our platform and services
• Connect couples with vendors through inquiry and messaging features
• Process payments and manage subscriptions
• Send transactional emails (inquiry notifications, confirmations, receipts)
• Send platform updates and marketing communications (you may opt out at any time)
• Ensure the security and integrity of our platform
• Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We share it only in the following circumstances:

• With vendors: When you send an inquiry, your contact information and message are shared with the vendor you've contacted.
• With couples: Vendor profile information (business name, contact details, photos, reviews) is publicly visible on the platform.
• With service providers: We use third-party services including Clerk (authentication), Stripe (payments), Cloudinary (image storage), Resend (email), and Supabase (database). Each is bound by their own privacy policies and our data processing agreements.
• Legal requirements: We may disclose information if required by law or to protect the rights, safety, or property of Ivora or others.

4. Data Storage and Security

Your data is stored on secure servers. We use industry-standard security measures including encryption in transit (HTTPS/TLS) and at rest. Authentication is managed by Clerk, which implements enterprise-grade security.

While we take reasonable precautions, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account.

5. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. You can control cookies through your browser settings, though disabling them may affect platform functionality.

6. Your Rights

Under PIPEDA, you have the right to:

• Know what personal information we hold about you
• Access your personal information and receive a copy
• Correct inaccurate information
• Withdraw consent to certain uses of your information
• Request deletion of your account and associated data

To exercise any of these rights, contact us at hello@ivora.ca. We will respond within 30 days.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.

8. Children's Privacy

Ivora is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us and we will delete it promptly.

9. Third-Party Links

Our platform may contain links to vendor websites, social media profiles, and other external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our platform. Continued use of Ivora after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal information, contact us at:

Ivora
Email: hello@ivora.ca
Website: ivora.ca